This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Friday, October 07, 2016
Now Skype4B and O365 Cloud Contact Center
You want to move the contact center to the cloud. You also want to use O365 or Skype4B. You not only need the cloud contact center service, but you need to use a migration path that is easy, low risk, and fast to deploy. Jeremy Puent, Product Manager for Clarity Consulting
#WFO for the #SkypeForBusiness and #Office365 #ContactCenter
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