This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Friday, October 07, 2016
4 Essentials for Going Global with your Contact Center
Providing support for global operations is a serious endeavor, but with the right contact center technology, it’s doable. Globalization presents a wide set of challenges, and approaching it right the first time around is crucial to long-term success.
Globalizing your #ContactCenter
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