This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Monday, November 07, 2016
6 Themes For The Future Of The Contact Center
The contact center community tends to gravitate toward mantras, buzz phrases and movements. Over the years, concepts like “the customer is always right,” “the multichannel revolution,” and “the age of the empowered customer” have functioned as cornerstones for contact center strategy.
6 themes for the future of the #ContactCenter
No comments:
Post a Comment