This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Friday, October 07, 2016
The Contact Center: Inexpensive but Crucial Considerations
While these axioms tend to be overused, they are nevertheless true. When it comes to the contact center, many business owners and managers settle for good when they should have the best.
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