This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Friday, October 07, 2016
How to unearth the time to coach contact center agents
Practice makes perfect. We tell our children this all the time. There is no way to become an expert at a task without investing the time to practice.
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