This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Monday, October 17, 2016
3 Ways Brands Can Improve Customer Service By Embracing Change
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience.
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