This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Monday, October 31, 2016
10 Ways You Can Improve Customer Service Today
The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to your profits and business success.
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