Everyone talks (or blogs) about the bad customer service experiences you run into. We all know the story about the AOL csr who wouldn't let a subscriber cancel. In fact, the recorded audio was leaked on the net and if you search, you'll find it. In the opposite regard, and trying to focus on the positive, I thought I'd reflect on some of the really good customer service experiences I've had recently.
Maneeleys Catering of South Windsor, CT
Maneeleys has provided exceptional planning and lended a consultative approach to our wedding logistics. They are consummate professionals. They went way out of their way to please us.
New Balance shoes of South Windsor, CT
What a great experience for shoe shopping...not only do they have a wide selection of wides, but they stand behind their products. Our request for a return was met with no problems whatsoever. Highly recommended.
WordTracker.com
This keyword research service is a valuable tool in any search engine optimization firm's strategy. When I recently asked for a refund, they obliged without a hassle. They even took my recommendations for improvements to their service, which is still very good, but I was looking for something a bit more advanced.
What kinds of customer service experiences have you had recently? Send them in via comment and I'll post the best ones.
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