This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Friday, August 18, 2006
Multiple recording methods to capture calls
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Observer engine...
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