tag:blogger.com,1999:blog-13116720.post4775557270869371202..comments2023-05-29T11:54:48.976-04:00Comments on Contact Center Observer: 5 critical benefits an IT team looks for in a call monitoring systemAnonymoushttp://www.blogger.com/profile/11963094886024280631noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-13116720.post-67993213590499086272012-07-16T14:08:21.113-04:002012-07-16T14:08:21.113-04:00Call Monitoring, Agent monitoring, Desktop monitor...Call Monitoring, Agent monitoring, Desktop monitoring are the new way and I would say are one of the key benefits of Call monitoring as well.<br /><br />In the call center of a very large bank, one CIO told us, "I never realized how little we knew about what our agents actually did". 24 x 7 Desktop Analytics measures performance where your biggest cost is - at the Desktop; http://bit.ly/McTNLkFrancis Carden (Pegasystems)https://www.blogger.com/profile/10403849975614360158noreply@blogger.com